Customer Service Eagles & Managing & Motivating Others 8 Keys To Success Half Day Workshops

Description

Heart of Wisconsin Chamber of Commerce Training Workshop
Morning Session topic:  Customer Service EAGLES! 
Take the best of Pike Place Fish Market, Disney, Nordstrom, Southwest Airlines, FED EX, LL BEAN, Stew Leonards, Krispy Kremes, Mitchells, and other WORLD CLASS customer service organizations, add 20 years of personal experience, sprinkle in over 150 books articles and research studies, and this is the result!
Customer service is THE KEY to the future success of your organization. 

In our half-day workshop, participants will learn:
**the TOP TEN service mistakes customers hate
**the TOP TEN service detail that customers rave about
**the MAGIC WORDS they love as well as those they despise
**the secrets of WORLD CLASS COMPANIES
**SEVEN CRITICAL ELEMENTS to achieving excellence
**handling problems & complaints - how to be a FANTASTIC FIXER
**TEN KEYS to effective communication
**How to identify, meet and then EXCEED customer expectations
**Four keys from the WORLD FAMOUS "FISH" VIDEO

This is a very participation-oriented learning experience. It is not just theory. You can start using these ideas immediately. At our workshop, you definitely get to "PRACTICE WHAT WE PREACH!" Thousands of participants have attended this workshop and rated it as outstanding And it includes AT NO EXTRA COST, a copy of Joe's newly published book "Customer Service Eagles"!

Afternoon Session Topic: Managing & Motivating Others 8 Keys to Success 
Do you ever wonder why some leaders, managers and supervisors are so successful and why others just sort of drift along?  What are the tools that help them   accomplish more through others?  Leadership is about managing, motivating and inspiring others to peak performance.  If your goal is to be more effective as a leader and you would like some additional tools to reach that goal, this program is for you.  In this     half-day workshop we will cover how to:
Have a positive impact on ATTITUDES in the   workplace, starting with your own.
Build RELATIONSHIPS with your team that will make a difference.  Do you realize how important your personal relationship is?
Practice MBWA and why it is critical to your success and the success of your organization
Give CONSTRUCTIVE DISCIPLINE.  This is one area most leaders have the hardest time with yet it is critical to organizational success.
MOTIVATE and INSPIRE your staff without     having to spend more money.  These tools are         universal, they cost little or nothing to use, and they pay big   dividends in improved performance
COMMUNICATE more effectively under all        situations.  This is the most important skill for a leader to develop.  Learn the 3 styles of communication for a supervisor or manager and which style you are.
PROBLEM SOLVING isn’t just for managers and supervisors – how to motivate and inspire your team to solve more of their own problems.
BUILDING TRUST – why organizations with high trust levels consistently outperform those where there is little or no trust.
 These EIGHT KEYS will help you be more       successful in all situations.  You will feel better and get better results consistently.  Your            employees have much more potential than you realize and/or utilize.  Unleash the potential that is there!