Date and Time
Thursday May 28, 2015
8:30 AM - 4:40 PM CDT
Thursday, May 28,2015
2 half day sessions
8:30 a.m. - Noon - Dealing with Difficult People and Conflict
1:00 - 4:40 p.m. - Customer Service Eagles
Sign up for both with lunch get a awesome full days worth of training.
Location
Hotel Mead
Fees/Admission
$89.00 per person
$79.00 per person for 6 or more
Both Seminars and Lunch $169.00 per person
$159.00 per person on six or more.
Register online or mail form by May 22nd
To pay with credit card call 715-423-1830
Contact Information
Heart of Wisconsin Chamber of Commerce 715-423-1830
Send Email
Description
Heart of Wisconsin Chamber of Commerce Training Workshop
Morning Session: Dealing with Difficult People & Conflict 8:30 a.m. - Noon
Do you sometimes feel people take advantage of you? Do you pay the price fo being "too nice"? Do you have a few people that you deal with regularly that drive you crazy? Would you like to get better results when you deal with them and with everybody else? Would you like to be more effective whenever conflict arises? This workshop will help you be more effective in all situations! We will cover:
1. How to Identify the different personality types you are faced with.
2. How to Deal with them more effectively in all situations.
3. Techniques to Stop You from Encouraging their behavior.
4. A six-step process for keeping your S.A.N.I.T.Y. with them
5. Different types of Conflict Styles we encounter regulary.
6. How to get better results when you have Conflict in your life.
7. A Very Simple conflict resolution method you can use anytime.
8. Personal Action Plans for your future success.
Afternoon Session topic: Customer Service EAGLES! 1:00 - 4:40 p.m.
Take the best of Pike Place Fish Market, Disney, Nordstrom, Southwest Airlines, FED EX, LL BEAN, Stew Leonards, Krispy Kremes, Mitchells, and other WORLD CLASS customer service organizations, add 20 years of personal experience, sprinkle in over 150 books articles and research studies, and this is the result! Customer service is THE KEY to the future success of your organization.
In our half-day workshop, participants will learn:
**the TOP TEN service mistakes customers hate
**the TOP TEN service detail that customers rave about
**the MAGIC WORDS they love as well as those they despise
**the secrets of WORLD CLASS COMPANIES
**SEVEN CRITICAL ELEMENTS to achieving excellence
**handling problems & complaints - how to be a FANTASTIC FIXER
**TEN KEYS to effective communication
**How to identify, meet and then EXCEED customer expectations
**Four keys from the WORLD FAMOUS "FISH" VIDEO
This is a very participation-oriented learning experience. It is not just theory. You can start using these ideas immediately. At our workshop, you definitely get to "PRACTICE WHAT WE PREACH!" Thousands of participants have attended this workshop and rated it as outstanding And it includes AT NO EXTRA COST, a copy of Joe's newly published book "Customer Service Eagles"!
