STAR BUSINESS MACHINES is seeking a hands-on, hardworking, and customer focused individual with strong computer skills, electro-mechanical aptitude and exceptional trouble shooting skills to join our team as a Field Service Technician.
You will work from our Stevens Point office and travel on-site to ensure long-term customer satisfaction through regular maintenance of our product offerings.
STAR BUSINESS MACHINES is a locally owned and operated, high-quality business equipment supplier and service provider, located in Stevens Point, Wisconsin. We specialize in providing area businesses with equipment service and support through a host of solutions to fit a variety of customer needs.
We offer advanced technology and excellent service for several makes of business equipment, including: copiers and multi-function machines, printers, cash registers, point of sale systems, time clocks, CCTV systems, credit card processing services, paper handling equipment and more.
Why work as a Field Service Technician at Star?
World-class Technology Solutions: You will be working with cutting-edge technologies, improving processes and workflows for a variety of businesses
Challenging Environment: Expand your technical skills as you work with a variety of equipment everyday
Make a Difference: Ensure the success of our many area companies, groups and organizations
Tools and Training: Company provided tools, equipment, training and advanced technical support
Local Ownership: Contribute to the growth of a growing, local company
"Career-job": Endless long-term opportunities for personal and professional growth
Industry experience servicing copiers/office equipment and cash registers/point-of-sale systems or IT related background is a plus
Our ideal candidate will be:
- Honest & Maintain Integrity
- Customer-Focused
- Self-sufficient
Shift: First, Monday-Friday 8:30 – 4:30
Job Type: Full-time, Regular Hire
Pay Range: $15-25 Compensation based on experience; a good technician with our company will quickly earn above the national average.
Hours: 35-40
Responsibilities:
- Receive, prioritize, and accurately close service calls in a timely fashion
- Accurately set-up, install, troubleshoot, repair and modify office equipment to optimal condition within published electrical, mechanical, and print machine specifications
- Program, install, troubleshoot, and support point of sale systems
- Verify and update firmware and software
- Provide preventative maintenance and networking support as needed
- Manage and maintain accurate parts and supply order and inventory, and work with office and various vendors to track orders to minimize customer machine downtime
- Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unnecessary parts or wasting time
- Develop and maintain good customer relations with existing and new customers
- Maintain calm demeanor while discussing situations with customers and listen to all necessary and pertinent facts, prior to offering a solution
- Complete required administration procedures and data collection, completing all paperwork neatly, accurately, and on time
- Communicate equipment problems and solutions to fellow technicians and management
- Work with all co-workers as necessary to facilitate a solution for customer issues and seek guidance on all customer equipment, maintenance contracts, leases, and other daily situations that may arise
- Properly maintain ownership of tools, laptop, service vehicles, multi-meter, and other equipment as assigned
- Learn and maintain knowledge of industry and product offerings, through online training, manuals, and off-site training opportunities and continue advancement in training as technology advances or changes
- Apply skills and knowledge to recognize equipment hardware and software upgrade opportunities to contribute to company revenue
- Present a positive image on the job and in the community through proper attire, communication skills, and personal grooming
- Maintain availability for additional projects or after-hours support calls as required, after probationary period
On Each Service Call You Will:
- Maintain consistency on every service call to provide all customers with upmost care
- Offer exceptional customer service
- Troubleshoot through logical step-by-step process of elimination to properly address and fix issues
- Thoroughly clean machine
- Verify and update firmware and software
- Adequately and efficiently utilize parts to maximize machine reliability and keep up with part life yield, to prevent using unnecessary parts or wasting time
Skills & Qualifications:
- Ability to lift, bend, climb, crouch, stand for long periods of time, position self around equipment, pull and push heavy machines, & transport items to and from vehicles and buildings
- Exceptional mechanical comprehension
- Demonstrate willingness to learn and capacity to be trained
- Self-sufficiency as it relates to constant refining of interpersonal and technical skills
- Ability to adapt to stress and customer equipment challenges and multi-task with minimal direction
- Strong customer service and communication skills with attention to detail
- Self-motivated
- Ability to retain product knowledge
- Excellent time management skills
- Valid driver's license & clean driving record
- Maintain excellent attendance and punctuality
- Ability to speak effectively before customers
- Goal-oriented
- Organized
- Maintain integrity and honesty at all times
- Computer literate
- Able to read and follow a map
- Read and interpret machine specifications guides
- Background in field sales or field technician experience with knowledge in office equipment, point of sale systems, and CCTV systems a plus. IT experience required; A+ Certification preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with federal and state laws.
- While performing the duties of this job, the employee may be regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to kneel, stoop, crouch or bend, stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard
- Specific vision abilities required by this job include close vision requirements due to computer and business equipment work, including the ability to adjust focus
- Light to moderate lifting and moving up to 50lbs is required
Education and/or Experience: Certificate, Associate's degree, or bachelor's degree in electronics/electro-mechanics field or equivalent background, with at least 2 years of field service experience, or equivalent combination of education and experience.
Benefits: Paid Training and company provided tools, usage of company vehicles, uniforms, laptop, paid holidays, paid vacation after 1-year, flexible time off, sales and other bonus opportunities, and health insurance options
