City Launches New Website

FOR IMMEDIATE RELEASE: July 29, 2025

City launches new website

WISCONSIN RAPIDS, WI – The City of Wisconsin Rapids will launch its new website, wirapids.gov, at
noon on Wednesday, July 30. The updated site aims to enhance public communication, improve
access to city services, and streamline digital interactions with residents. City staff email addresses
will also transition to the new domain.

The Wisconsin Rapids Common Council approved funding for the new website at its Sept. 9, 2024
meeting. Since then, a cross-departmental staff work group has collaborated with the website vendor,
CivicPlus, to design and develop the new platform. Over the course of 10 weeks this summer, City
staff built out site content, drawing on feedback from department heads, elected officials, community
members, and local leaders.

Key features of the new website include:
• A City calendar on the homepage highlighting public meetings, bridge lighting schedules, tax
deadlines, and City Hall closures.
• Improved communication tools, such as a general feedback form, a tool for reporting nonemergency
public property issues, and a simplified contact form for reaching City departments.
• Clarified permitting processes, with detailed pages and direct links for construction-related
applications.

“When I ran for mayor, one of my objectives was to build exceptional customer service and public
communications at the City of Wisconsin Rapids. Providing consistent, clear, accessible information and offering simple ways to contact staff are priorities for me, and the new website is an important tool for supporting those priorities,” said Mayor Matt Zacher.

Mayor Zacher went on to say, “I appreciate the input we received from the public, which helped us
understand the user experience. Thank you to staff for providing feedback and information for the
website, and, most of all, embracing significant change. Finally, I’d like to thank the staff group who
devoted many hours, in addition to their enthusiasm and expertise, to this important project. I am
proud of the exceptional work of our staff.”

To explore new features and view instructional videos, residents are encouraged to visit the City’s
official Facebook page at facebook.com/WIRapids or the Wisconsin Rapids Community Media YouTube channel at youtube.com/@WisconsinRapidsCommunityMedia.

As with any major transition, some technical issues may arise during the initial launch period. Users
experiencing difficulties are encouraged to use the “Contact Us” form found in the website footer, or
email mayor@wirapids.gov, and include a screenshot if possible. City staff will work promptly to resolve issues.

The previous domain, wirapids.org, and associated email addresses will redirect to the new
wirapids.gov domain for a limited time following the launch.